FAQ - 5 Points Moving, LA area None

Moving Questions & Answers

Why should I choose 5 POINTS as a moving company?

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5 POINTS holds the reputation as a favored moving and storage service in Los Angeles, standing out from our competitors with our unwavering reliability, effective outcomes, safety measures, competitive rates, and unparalleled customer care. As the only moving service in the city operating on-demand, we cater to your moving needs 24/7, 365 days a year, inclusive of holidays.

Does 5 POINTS have a license?

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We operate as a completely licensed and insured company, with accreditation from BBB and adherence to the regulations and standards set by US DOT.

What's the recommended lead time for planning and scheduling my relocation?

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We advise reaching out to us 2-4 weeks prior to your relocation, the exact duration is based on the intricacy and volume of your move.

How precise is the move cost estimation?

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Our computations consistently prove to be precise, resulting in zero or negligible price alterations on the day of the move in over 91% of relocations. Furthermore, we allow for a marginal 5% variance in reference to your itemized inventory. Hence, if you discover you have 5 or 6 extra boxes beyond the projected count, rest assured, we've got it covered with no adjustments to your initial quote. We invite you not to simply trust our claims, but explore the first-hand customer testimonials on our social media channels!

Do I have to pay tips to movers?

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Though tipping remains entirely at the client's discretion, should you find your moving team's performance to be exceptional, we suggest a tip that ranges from 15-20% of the total moving cost.

Can I cancel my move?

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If you have to cancel your booking for any reason, please provide us with a notice 48 hours in advance. This way, we can maintain optimal utilization of our vehicles.

Are my belongings ensured?

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As stated by the Department of Transportation, your possessions will be automatically protected under the BASIC coverage plan, offering $0.60 cents per pound per item at no additional cost. However, if you wish to further safeguard your items, you can opt for additional insurance through a 3rd party insurer, where you can select the extent of liability and deductible levels. We suggest considering moving insurance.com for this purpose.

What's the best way to prepare my items if I'm packing myself?

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Here are a few basic principles if you are undertaking self-packing:

  • Group like or related items in the same box.
  • Consolidate items from a specific furniture unit in one box.
  • Opt for small boxes for weighty items like books and CDs.
  • Use medium-sized boxes for delicate items and electronics.
  • Large boxes work best for clothing and linens from dressers.
  • Aim to keep each packed box below 50lb in weight.
  • If you can comfortably lift it, the box is properly packed and ready to go!

What items can't be moved?

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Please note that we are unable to transport pets, firearms, illicit substances, chemicals, and plants.

What services does your company provide?

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Our House Moving Service in Los Angeles offers a comprehensive range of relocation services, including packing, loading, transportation, and unpacking. Whether you're moving locally or across the city, our team is dedicated to making your house move a smooth and stress-free experience.

Do you offer after-hours or weekend office moves in Burbank?

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Yes—when required. Many offices and buildings prefer moves outside business hours, and we can coordinate timing to help you avoid downtime and stay compliant with building rules.

What packing supplies do you provide?

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Our crews arrive with basic moving supplies used for protection and securing loads—such as stretch film, tape, straps, wardrobe boxes, and moving blankets—so your furniture and equipment are better protected during the move. If you want full packing support for items like files, tech equipment, or office supplies, tell us during the quote.

How is the price calculated, and is there a minimum?

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Your quote is based on the scope of work—how much needs to be moved, how long the job is likely to take, the crew size, and access details at both locations.

Is my office equipment protected during the move?

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We use professional wrapping and careful loading practices to reduce the risk of damage, and standard cargo protection is available for added peace of mind. If you have especially high-value or sensitive items, mention them during the consultation so we can plan the safest handling approach.

Do you bring packing supplies and offer packing services?

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Yes. We can provide boxes, tape, wrap, and protective materials, and we can pack everything or just handle the items that need extra care (electronics, fragile pieces, shared equipment). You pick the level of help you want.

Are you insured, and what protection is available for office equipment?

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We’ll walk you through the protection options available for your move, including standard coverage and additional valuation choices for higher-value items. If you have specialty equipment, let us know early so we can plan the safest way to pack and load it.

When should we book our office move in West Hollywood?

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A couple of days ahead is ideal so we can confirm access details and finalize the plan, but we can also handle same-day moves when we have availability.

What should we do before moving day to keep things smooth?

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Have employees clear personal items, organize confidential documents, and label rooms or departments for the new office. If your building requires elevator reservations or specific loading instructions, share those details ahead of time so everything stays on schedule.

Can you handle office relocations for small businesses as well as large corporate offices?

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We handle office moves of different sizes and adjust the crew and process to match your business needs and timeline.

Do you provide professional disassembly and reassembly of office furniture and workstations?

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We can disassemble and reassemble office furniture and workstations as part of the move to make transport and setup smoother.

How do you minimize business downtime during an office move?

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We minimize downtime with organized planning and efficient moving workflows, and we can work after business hours or on weekends when needed.

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