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Effective Date: October 27, 2025
Company: 5 Points Moving (“we,” “us,” or “our”)
Website: https://5points-moving.com (the “Site”)
Phone/Email: (818) 277-4485 / 5pointsmoving@gmail.com
These Terms govern use of our Site and booking/receipt of our local and long-distance residential and commercial moving, packing, labor-only, and related services (the “Services”). By accessing the Site, requesting a quote, placing a booking, paying a deposit, or receiving Services, you (“Customer,” “you,” “your”) accept these Terms.
5 Points Moving is a professional household goods mover serving Los Angeles and Southern California. We operate in compliance with applicable California intrastate household-goods regulations, local parking and building rules, and relevant federal guidelines for interstate shipments where applicable. Where California law prescribes consumer disclosures (e.g., estimates, valuation, itemized invoices, “double drive time”), we follow those requirements. Nothing in these Terms waives any non-waivable rights under California law.
Online or phone quotes are non-binding estimates based on the information you provide (inventory, stairs, elevator, long carries, parking distance, packing needs, special handling, etc.). Final charges reflect actual labor, materials, travel, access conditions, and any add-ons requested on the day of service.
California “Double Drive Time.” For intrastate local moves where time-based billing applies, the driving time between origin and destination is charged at twice the actual drive time as required by California law. This compensates for unbillable return travel and is standard throughout California.
A written flat rate binds only to the documented inventory, addresses, access conditions, and services in the agreement. Changes (extra items, repacking, additional stops, delays outside our control) allow us to issue a revised price or revert to hourly billing with your consent.
Boxes, tape, shrink-wrap, wardrobe boxes, mattress bags, TV crates, crating, long carries, stair/hoist work, and bulky/oversize items (e.g., safes, pianos, pool tables) are billed per our current schedule.
Start times are scheduled in arrival windows (e.g., 8–10 AM). Traffic, weather, and earlier jobs can affect arrival. We update you promptly and work in good faith to meet your window.
A deposit may be required to hold your date/crew/truck and is applied to final charges. Deposits are refundable if you cancel ≥72 hours before the scheduled window; otherwise deposits may be forfeited, except where California law provides otherwise.
You may reschedule subject to availability. Same-day cancellations, no-access situations, or Customer no-shows may incur a minimum-hour charge plus travel and any parking/permit costs actually incurred.
Shipments move under Released Value protection at $0.60 per pound per article. Example: a 50-lb item = $30 maximum recovery if lost/damaged.
You may purchase Full Value Protection (FVP) at additional cost before the move. If an item is lost/damaged, our obligation—at our option—is to repair, replace, or pay current market value, subject to deductibles and exclusions.
Items like particle-board furniture, pre-damaged or fragile goods, and contents packed by owner (“PBO”) may be excluded from carrier liability.
Submit written claims to 5pointsmoving@gmail.com with photos and signed delivery documents. Keep packing for inspection.
We are not liable for delays caused by events beyond our control (e.g., severe weather, strikes, road closures). Services will resume as soon as practicable.
The Site, content, and software are owned by or licensed to 5 Points Moving. You may not copy or commercially exploit the Site. Submitting User Content grants us a non-exclusive, worldwide, royalty-free license to use it for marketing, subject to privacy rights.
Our crews will not perform unsafe work or violate building rules/laws. We may pause or refuse services until safety conditions are met.
We may suspend or terminate service for cause (e.g., unsafe conditions, abusive behavior, nonpayment). You remain responsible for charges incurred.
Email 5pointsmoving@gmail.com with “Dispute” in the subject and your order number.
Except for small-claims or temporary injunctive relief, disputes are subject to binding arbitration in Los Angeles County under AAA or JAMS Consumer Rules.
You may opt out within 30 days by mailing a signed notice to: 5 Points Moving, LLC, Attn: Legal – Arbitration Opt-Out, Los Angeles, CA.
Our Privacy Policy explains how we collect, use, and share personal information. It is incorporated into these Terms.
We may update these Terms from time to time. The Effective Date shows the last update. Material changes will be posted on the Site.
